Internationally curated, delivered locally
×

FAQs

Terms and Conditions

 

This website is operated by thecoolhunter.net. The following terms and conditions govern the use of this site. If you remain uncertain about any of these terms or conditions please contact us atorders@thecoolhunter.net

 

Please note that by accessing, using or browsing this website you agree to be bound by these terms and conditions. We reserve the right to amend or update the terms, conditions at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

 

Shipping and Delivery

 

We ship to most countries worldwide. The majority of items are shipped with UPS or TNT Express. Shipping rates are calculated automatically by the UPS rate tool.

Shipping to Australia is a flat rate of $10 and free for orders over $100

All International shipping is a flat rate of $20 USD

Generally delivery time is approximately 5-7 business days. Please allow 10-15 business days for artwork orders.

 

* Please note these delivery times are estimates only and are not guaranteed, they will depend on the destination country.

 

We highly recommend customers provide a business address for shipping.

 

If you have any questions about shipping or deliver, please contact us at orders@thecoolhunter.net

 

Customs Inspection, Duties and Taxes

 

Orders placed outside Australia may be subject to customs inspection and liable for duties and taxes on importation into the destination country.

 

Each customer is responsible for paying any fees, duties or taxes which are levied in the destination country in regards to their shipment.

 

Refunds and Exchange Policy

 

There will be no refunds or exchanges of products unless the product purchases is out of stock. In the event of a defective product, we will only exchange the goods with the exact product.

 

Privacy Policy

 

We would like to assure you that we take your information and privacy very seriously. We want your experience with us to be rewarding, enjoyable and as efficient as possible. To enable this to happen during,  the personal information we receive from you needs to be current, complete and accurate.

 

Whenever you visit the website, our servers automatically record information about your usage, such as the time of the visit, its duration and the pages you visit. This is to help us understand what parts of our website all users enjoy the most and to help us ensure that promotions on the website are most directly relevant to your interests.

 

We do not share, disclose, sell, distribute, rent, licence, share or pass onto third parties personally identifiable information collected on our website or which you have provided to us unless we are required to in order to process a transaction initiated by you.

 

We will only collect and use of personal information for fulfilling the purposes of this website . We will only retain personal information as long as necessary for the fulfillment of those purposes.

 

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information.

For further information, please contact us at orders@thecoolhunter.net